TERMS OF SERVICE.
TERMS OF USE/SERVICE & DISCLAIMERS ARE TO BE READ CAREFULLY BEFORE USING THIS SITE
By using Prost Audio website (www.ProstAudio.com), users agree to the Terms of Use/Service in full, as detailed and described in the following. If a user does not agree to these terms, they are prohibited from using this website. Prost Audio LLC reserves the right, at any time, to modify, alter, or update these Terms of Use/Service. By accepting these terms of use, users agree to be bound by any and all statements made therein, in addition to any and all modifications, alterations, or updates as they occur.
If a user has any questions, comments, or concerns regarding any of the following information,please feel free to contact Prost Audio’s Customer Service Department at 317-752-0655 or by email at matthew@ProstAudio.com
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.
Provide us with feedback on our products or services
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.
To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning. Our website is protected and secured by SSL Certification.
Do we use ‘cookies’?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Google Advertising Info… not currently in use…
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes on our Privacy Policy Page
Can change your personal information in your online account or by emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
To be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address to:
Send information, respond to inquiries, and/or other requests or questions
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
To be in accordance with CANSPAM, we agree to the following:
Not use false or misleading subjects or email addresses
Identify the message as an advertisement in some reasonable way
Include the physical address of our business or site headquarters
Monitor third-party email marketing services for compliance if one is used
Honor opt-out/unsubscribe requests quickly
Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails
Click ‘unsubscribe’ to remove your email address from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Prost Audio.com
7642 Ockley Lane
Indianapolis, IN 46259
United States
matthew@ProstAudio.com
International Orders
We do not take international orders, as of Jan. 2025, however this could change in the future. Updates to this policy will be reflected here.
Special Orders
Any product that is marked with the “Special Order” designation is not returnable/refundable. Prost Audio will only exchange a damaged, faulty, or non-working item with a replacement as marked on the product webpage for special order merchandise if the product was originally received by the customer in a condition necessitating such action, at the discretion of Prost Audio.
Orders that are designated as custom-built or made-to-order are also not subject to a return/refund in most circumstances. Returns and refunds will be determined solely at the discretion of Prost Audio.
Special Orders do not qualify for discounts or advertised promotions unless otherwise specified.
Order Cancellations
Prost Audio requires all orders to be placed in good faith. All information (address, phone, email, etc.) provided by the customer must be current and without errors. Prost Audio reserves the right to cancel and void any transaction it deems necessary, for any reason.
All orders placed go through a stringent fraud and security check. If an order cannot be verified as being legitimate or is suspected of fraud, Prost Audio will cancel the order and inform the customer as soon as possible. Prost Audio will also notify the credit card company or appropriate legal authorities associated with any suspected fraudulent purchase or which poses any degree of risk for data compromise.
Please note that Freight, white glove services, and any special delivery arrangements are non-refundable in the event of returns or cancellation of orders. These services are provided for at additional cost to the client when appropriate or at the client’s request. These charges are non-refundable.
Prost Audio reserves the right to refuse retail service to any client for excessive cancellations (three or more during any three month timeframe). Any client meeting these criteria may be subject to having their account locked, blocked, and/or deleted at the the company’s discretion.
Order Acceptance
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Prost Audio reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products are subject to change without notice. Errors will be corrected when discovered, and Prost Audio reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
Credit Card Payment Notice
When customers place an order with Prost Audio, credit card payments will be billed the same day. Most orders ship within 1-3 business days of the placement of the order in accordance with availability and current inventory status. Prost Audio will make attempts to notify a customer if a shipment is expected to ship after 3 business days. Prost Audio’s goal is to provide every customer with a positive shopping experience and fulfill every order as quickly as possible.
Copyrights
Any and all original website design, text, graphics, photographs, or written selections and the arrangement thereof are subject to Copyright infringement laws. Any and all proprietary product material, text, and graphics are Copyright by the original owner/publisher. ALL RIGHTS RESERVED.
Permission is granted on a case-by-case basis to copy electronically and/or print in hard copy portions of this website for the sole purpose of using the information therein as an information resource. Any use of materials subject to Copyright by Prost Audio, including but not limited to, modification, distribution, or reproduction without the prior written permission of Prost Audio is strictly prohibited.
Trademarks Used on Prost Audio.com
The Prost Audio website and logo are service trademarks of Prost Audio LLC. All other trademarks, product names, and company names or logos cited herein are the property of their respective owners. Any use of trademarks from the Prost Audio website including but not limited to, modification, distribution, or reproduction without the prior written permission of Prost Audio is strictly prohibited.
Links to Other Sites on the World Wide Web
Prost Audio makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from website, or the reliability of websites linking to the Prost Audio website.
Warranties and Disclaimers
Prost Audio intends for any and all information contained within the website or provided via other channels, including information provided by phone and email, to be accurate and reliable. However, since the information and data may have been compiled from a variety of sources, it is provided “AS IS.” Information is subject to change without notice, at any time.
Customers expressly agree that use of this site is at their sole risk. Prost Audio expressly disclaims all warranties and/or conditions, express or implied including, but not limited to, the implied warranties and/or conditions of merchantability or satisfactory quality and fitness for a particular purpose or use. Customers agree to use a product for the purpose indicated by a product’s specifications. Customers may not hold Prost Audio responsible for any damage to or issues arising or resulting from the “misuse” of any and all merchandise purchased through its website or by other means.
Prost Audio is an Approved & Authorized Dealer of Merchandise
Prost Audio maintains that it is an approved and authorized dealer for any and all merchandise offered through its website or by other means. Prost Audio maintains close partnerships with each of the manufacturers represented on its website. These partnerships are subject to cease without notice to the customer. If a partnership with a manufacturer ceases for any reason, Prost Audio will no longer offer these products. If directed by a manufacturer or controlling entity, Prost Audio will remove any product from its offerings. Prost Audio may remove products without notice to users. Prost Audio is also responsible for maintaining manufacturer-directed pricing of products offered on its website. Subsequently, prices may be adjusted up or down to conform to the requirements as set forth by the agreements between Prost Audio and its partners without notification.
As an approved and authorized dealer of any and all brands offered, Prost Audio is not responsible for the quality, condition or functionality of any product purchased and therefore is not responsible for repair or replacement of defective products. This responsibility lies solely with the manufacturer of each specific product. However, Prost Audio works closely and diligently with its partners to ensure that the merchandise offered on its website meets certain criteria of quality and therefore offers each in good faith to its customers. Terms and conditions may vary by product and manufacturer.
If a customer has questions regarding any and all warranties, limited warranties, or guarantees offered by a particular manufacturer, they must contact Prost Audio directly. However, Prost Audio customer service will assist, to the best of their ability, on any warranty issue as much as possible. Prost Audio can also provide contact information for a manufacturer when requested. If customers think they have a warranty issue within 15 days of receiving a product, they are encouraged to contact Prost Audio immediately to identify the best course of action and to ensure the product in question is covered under a manufacturer warranty. Many manufacturers have warranties guaranteeing their products for the first 30 days after a purchase and may be able to offer an exchange on defective products within that timeframe. Other manufacturer warranties may vary in length, coverage, and limitations..
If a customer has any questions or concerns related to Warranties, they are encouraged to contact Prost Audio at 317-752-0655 or by email at matthew@ProstAudio.com
Return Policy
Prost Audio will accept returns for most items within 30 days of receipt of shipment(s) by the customer. For the terms, conditions, and exceptions related to shipping, please continue reading below. This does not include Special Order items, as indicated on the webpage for these products.
If the product you have purchased is incorrect, defective, or not to your liking, please contact Prost Audio as soon as possible. To find a solution that best suits the customer’s needs, Prost Audio may issue a store credit, refund, or exchange on any qualifying purchase(s) which fall within the 30-day return period and meet eligibility requirements.
Certain products which are returned may be subject to a restocking fee of 25%. Please call and speak to us prior to ordering if you have questions or concerns about returns or refunds on any merchandise.
Important Conditions for Returning Products:
To process a return, Prost Audio must receive the original box, manual(s), batteries, and all other materials that came with the shipment in order to become eligible to receive a store credit, refund, or exchange on that product. This includes any and all original packing items such as Styrofoam, plastic coverings and/or cardboard inserts. Each returned product (and included items) must be in like-new condition, fully functional and without any damage, as determined by, and at the discretion of, the staff.
Prost Audio will not be held responsible for products damaged during the return shipping process. Products damaged during the return shipping process will not be considered in like-new condition. Damage is considered any loss in functionality of the product through use, wear, transport, or aesthetic issues including, but not limited to; permanent scuffs, dents or scratches, or any other issue discovered by the inspection staff which may impede the ability to re-sell the product at full-market value.
If a shipment originally qualified for Free Shipping and the returned item is a non-defective product, the original shipping cost may be deducted from the total of the applicable refund. Some returns are also subject to a 25% restocking fee determined at the discretion of Prost Audio.
Special Order items (as indicated on the product webpage) are non-returnable/refundable.
Shipping and handling charges on qualifying orders may not be reimbursed unless it is determined that Prost Audio is responsible for the issue necessitating the return of the product(s).
To return merchandise, customers must first contact Prost Audio by email to request a Return Manufacturer Authorization (RMA) Number. The customer may request this number via email or letter. The customer must state the reason for return when requesting an RMA. This initiates the process for submitting a return for review by the staff for a store credit, refund, or exchange. Once a request for a RMA number has been submitted, Prost Audio will respond with an email stating the requirements for return within 1-3 business days of the request.
Once an RMA is issued (by email) – it is valid for 14 business days. The return shipment must be dropped off and processed by a shipping carrier before this timeframe expires. After 14 days, the RMA will be canceled, and returns will no longer be accepted on that merchandise.
Returned products may be subject to a restocking fee of up to 25% of the original sales cost in addition to the shipping fees, when applicable. Typical restocking fees will be 20% of the original purchase price. Restocking fees will may also be determined at the discretion of Prost Audio based on the quality of the product upon inspection. A restocking fee is assessed when appropriate and as applicable within the Terms and Conditions agreed upon by the customer by completing a purchase and conducting a transaction for goods services with Prost Audio. As such, Prost Audio reserves the right to charge a restocking fee on any and all products it deems necessary when accepting a returned item. By completing a transaction, a customer agrees to these terms.
In rare occurrences Prost Audio may determine a higher restocking fee of 25% is applicable. This is reserved for situations in which it can reasonably be considered and established, that light aesthetic damage is visible on the returned product and therefore it cannot be sold at full-market and/or open box value. Again, this will be at the determination and discretion of the Prost Audio inspection staff.
When a returned product fails to meet the established standards or criteria determined by the inspection staff, the return is rejected. When this occurs, no store credit, refund, or exchange will be approved and the product in question will be returned to the client.
Please note that Freight, white glove services, and any special delivery arrangements are non-refundable in the event of returns or cancellation of orders. These services are provide for at additional cost to the client when appropriate or at the client’s request. These charges are non-refundable.
Prost Audio reserves the right to refuse retail service to any client for excessive cancellations and/or returns (three or more during any three month timeframe). Any client meeting these criteria may be subject to having their account locked, blocked, and/or deleted at the the company’s discretion and future orders may not be processed and/or fulfilled. Prost Audio reserves the right to cancel/refund any future orders placed by clients who have been determined to fall under this category for repeated requests for cancellations and/or returns.
How will my order ship?
Prost Audio will ship a customer’s order using the fastest, safest, and most reliable method possible. The most common carriers primarily used by Prost Audio are UPS and USPS. Every product on the website has been carefully selected to ship by a particular shipping method to provide the customer with an optimal delivery experience. When a customer places an order, UPS Ground is set as the default shipping method for each product. Prost Audio reserves the right to select a different shipping carrier, for any reason, to process and ship an order after a transaction has been completed.
Will I receive a Tracking Number?
When an order ships, the customer will be notified via the email address provided in an account or during guest checkout. Included in this email will be a Tracking Number for each shipment, or for each individual parcel within an order shipping in more than one box. Prost Audio encourages customers to track their package online or over the phone with the shipment carrier. Most shipping companies will provide an estimated delivery date. Be sure to contact Prost Audio if anything seems unusual with the progress of the shipment. If an order has been shipped but the customer is unable to locate a tracking notification email, please check the “SPAM” folder or contact Prost Audio at 317-752-0655 for more information.
On rare occasions, a shipment will not have an associated tracking number. When this occurs, Prost Audio will do it’s best to ensure the customer is made aware of this fact after the transaction has taken place. In even rarer cases, providing the tracking number is not possible before delivery of a package. If a tracking number was not sent out before delivery, Prost Audio may add the tracking number to the account history later (if it is received following delivery) in order to demonstrate proof of delivery. If this happens, Prost Audio will not generate an email to the customer updating them with the tracking number but will simply add it to the customer’s account.
Tracking Numbers are generally issued to the client within 1-3 business days following the shipment of the product.
How are small parcels shipped?
Whenever possible, Prost Audio will ship smaller, lighter items via UPS or USPS. These companies provide the fastest and most reliable method of shipping available for many items sold by Prost Audio. Depending on how close a customer is to the shipping warehouse, an item will typically arrive between 1 and 6 business days after it leaves the warehouse. Shipping time frames may be affected by natural disasters, inclement weather, or other unpredictable interruptions in air or ground transport, etc. (this list is not all encompassing).
Prost Audio is not responsible for any item lost, stolen, or damaged after it has been received by the customer. Prost Audio is not responsible for the condition or safety of an item until it is returned and is once again in Prost Audio’s custody, to be assessed for potential store credit, refund, or exchange.
How long after placing my order will my package ship?
Most local warehouse in-stock items typically ship within 1-3 business days following order placement. Local warehouse orders placed before 12:00 noon EST Monday – Friday are processed the same day that the order is placed. Non-local warehouse orders are sent to a shipping or manufacturing warehouse the same or next business day (Monday through Friday) and most are shipped within 24-72 hours of processing through the warehouse. Orders received after noon EST will generally be processed before 9:00am the following business day (excluding Saturdays and Sundays). Prost Audio will make every effort to meet shipping deadlines as specified here.
Occasionally, orders may be delayed by unforeseen circumstances or difficulties. Due to the logistics of extensive inventories and availability at various warehouses and distributors, many items are drop-shipped to customers directly from affiliate warehouses, distributors, or manufacturers. In some cases, shipment of these orders may be delayed for reasons beyond Prost Audio’s control. When this occurs, Prost Audio will make every effort to inform the client at the contact information (email and/or phone number) provided by the customer at the time of purchase. Prost Audio will make every attempt to keep the client informed of any delay or continued delay.
Rarely, an order may be cancelled at the discretion of Prost Audio due to unforeseen complications arising from (but not limited to), website programming errors, erroneous price listings, discontinued products, or other errors. While these situations occur rarely, Prost Audio reserves the right to cancel any order, with or without notification to the client prior to cancellation. In these circumstances, the client will be notified immediately following cancellation or after a refund has been initiated.
Will Prost Audio ship to an address that is not my home address?
Yes. However, if there is any indication that a credit card is being used without consent of the cardholder, Prost Audio will attempt to verify with the cardholder that the purchase is authorized before shipment can occur. This may result in a shipping delay. If a purchase cannot be verified or is suspected to be fraud, Prost Audio will cancel and refund the order as quickly as possible. The process of verification, cancellation and refunds can take up to several business days.
Does Prost Audio ship outside of the continental United States?
No.
Will the return shipping be free if I need to return an item?
If a customer decides they want to return a non-defective item, Prost Audio is not responsible for the shipping costs to ship the item back to the appropriate warehouse. If the item is defective for any reason, Prost Audio will either send a customer a return shipping label or will reimburse the cost of return shipping following inspection of the returned item. If it is found not to be defective, customers will not be reimbursed for the shipping costs to or from Prost Audio.
When is Free Shipping available?
Items marked Free Shipping on the product page will ship for free within the Continental United States only. Free Shipping is only offered on shipments totaling $100.00 or more.
Free Shipping does not apply to any order totaling less than $100.00.
Prost Audio reserves the right to charge a shipping fee at its discretion.
Please keep in mind that Alaska, Hawaii, and US Territories are considered International and therefore are not eligible for the Free Shipping offer.
Who do I contact for any additional questions or concerns regarding a product, order, or shipment?
If a customer has questions or concerns regarding a product, order, or shipment and delivery information, please contact the Customer Service via email at matthew@ProstAudio.com or call Prost Audio directly at 317-752-0655. Office hours of operation are Monday-Friday 9 am – 5 pm EST. An email request for information will typically be answered on the same or next business day. Customer Service Representatives are available anytime during the hours of operation to take your call.
Limitation of Liability
In no event shall Prost Audio or its officers, directors, employees, agents, successors, subsidiaries, distributors, affiliates, or third parties providing information on this website or via other channels, be liable to any user of the website or any other person or entity for any direct, indirect, special, incidental, punitive, consequential or exemplary damages (including, but not limited to), damages for loss of profits, loss of data, or loss of use arising out of the use or inability to use the site or any information contained therein, whether based upon warranty, contract, tort, or otherwise, even if Prost Audio has been advised of or should have known of the possibility of such damages or losses.
Customers hereby acknowledge that the preceding paragraph shall apply to all content, merchandise, and services available from Prost Audio or other channels. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, liability is limited to the fullest extent permitted by law.
This Website is operated by Prost Audio LLC in the State of Indiana. The law of the State of Indiana shall govern these terms and conditions, without reference to its choice of law rules. Prost Audio makes no representation that the information in the website is appropriate or available for use in other locations, and access to the site from territories where the content of the site may be illegal is prohibited. Those who choose to access the site from other locations do so on their own initiative and are responsible for compliance with any and all applicable local, state, federal, and international laws.
Use of this site constitutes acceptance of our Terms of Use/Service (ToS).
If a customer has any questions, comments or concerns regarding any of the Terms of Use/Service for Prost Audio LLC they may contact us at 317-752-0655 or by email at matthew@prostaudio.com